Frequently Asked Question
What makes Moonchild® different from other silk brands?
We believe in silk pillowcases that are as soft on the planet as they are to the touch. The use of toxic chemicals in the conventional textiles industry and the rise of fast fashion has led to excessive water consumption, animal exploitation, water and air pollution. We’re here to show that there’s a different way, with a new era of silk that is planet-friendly, gentle on the skin, cruelty-free, vegan-friendly and ultra-soft. After all, don’t we all sleep better with a clear conscience?
We travelled the world to source the finest quality silk, the most sustainable textiles processing methods and the most skilful tailors. The result: the ultimate in ethical luxury - it’s a difference you can feel.
Learn more about our story.
Will a Moonchild® silk pillowcase fit my memory foam, tempur or neck pillow?
To find the right size for your favourite pillow, measure the maximum span and divide by two. This ensures that both heights and length are included. If necessary, fold any excess fabric underneath on the inside.
What momme is Moonchild® silk?
Our special organic silk has twenty-two momme. We choose the softest density to maximise the beauty-enhancing benefits for skin and hair. Momme is a unit of weight, not a quality criterion. The thicker the silk, the less soft it will be.
Did you know that conventional silk often contains polyester blends and a silicone finish to make it look shinier? Or that chromium or barium are added to the fibres to make it heavier, as silk is traded by weight? Only certified organic silk made in Europe is guaranteed free of those practices.
What grade is Moonchild® silk?
Moonchild uses the most exquisite 6A grade organic silk on the market, organically produced and ethically sourced, then woven in Italy under fair labour conditions at the same mills that produce for some of the world's leading high-fashion houses.
Satin vs silk - what's the difference?
Sateen or satin is a weave pattern that creates a silky-smooth feel, and adds a lustrous sheen. However, it can be made of any fabric, such as cotton or polyester. Only genuine silk is naturally antimicrobial, anti-fungal and keeps hair and skin hydrated. A satin silk pillowcase provides a wealth of beauty benefits for our hair, skin, sleep quality and overall well-being.
Read on: how to spot the difference between satin and silk.
How is Moonchild® silk dyed?
All Moonchild products are hand dyed in Italy, Europe, using a certified sustainable and non-toxic process. This ensures that our textiles are safe. Conventional textile dyes and solvents, such as formaldehyde or chlorine bleach, have been shown to be highly toxic and potentially carcinogenic. Read on about: toxins in textiles.
What makes Moonchild® silk organic, fair and sustainable?
Moonchild silk is certified organic - that means no pesticides, GMOs and chemical fertilisers are used on the Mulberry plantations where the silkworms are raised. We do not use toxic chemicals in the degumming or weaving process and the silkworms are not harmed. This makes our silk ethical, fair, sustainable and organic. Read on about our special Peace Silk.
Across the entire production process, we are committed to keeping waste to a minimum and strive to continue improving. We ship climate neutral with DHL GoGreen and implement a zero-plastic policy. Help us reduce waste by reusing your shipping box. Our beautiful and durable gift boxes are designed to be re-used and upcycled.
Why are Moonchild® products more expensive than similar products?
Our entire design and production process is guided by the ethos of slow fashion: We invest thought and time to create a truly high-end and sustainable capsule collection. Our approach seeks to challenge the status quo in the textiles industry and to lead by example:
- sophisticated and timeless designs
- we only move to the production stage once we are completely confident that we’ve found the perfect design
- dedicated pattern making for zero fabric wastage
- development of custom dyes
- our silk is woven and dyed to order in Italy
- all our products are manufactured specifically for us in Europe - no dropshipping here!
By cutting out typical middleman markups and working directly with artisan producers, we can make premium quality accessible. We work with the same textiles mills that produce for esteemed luxury brands. Read on about Moonchild. To us, luxury is found in the details: premium organic silk and advanced tailoring that will bring you joy for many years to come. We only use French seams – say goodbye to torn out seams and zippers. It’s an investment buy, but the ROI is outstanding!
Where and how do you produce?
All our products are manufactured in Europe in EU Member States. The silk is woven and dyed in Italy. We work with textiles factories in Germany, Poland, and Portugal. We work with the same seamstresses as some of the leading fashion houses, who can be relied upon to provide the best quality craftsmanship. Our packaging is handmade in a family-owned manufacture in Germany.
How do your suppliers support their workers?
Our suppliers ensure fair and safe working conditions along the entire supply chain, from the Mulberry plantation to the fabric processing. Our products are guaranteed free from child labour and forced labour. All our partners ensure safe working conditions and fair living wages (above the minimum wage).
We work in close collaboration with everyone involved at every stage of our supply chain and carry out regular quality, safety and environmental audits to ensure that our high standards continue to be upheld.
Where do you source your fabrics? Which certifications do they have?
Our search for the finest quality Peace Silk took many years. Our silk is sourced from Mulberry plantations in India. The silk moths are not harmed during the silk harvesting process. Read on to find out more about our ethical approach.
The raw silk is then transported to our fabric mills in Italy. Our supply chain is located almost exclusively in the EU and at every stage complies with the strict requirements for standards and transparency that apply here. All our fabrics fulfil the highest organic standards and certifications, from source to delivery. Read on to find out more about certifications.
How to wash silk ?
It’s actually really easy to take care of silk! There are just a few key points to keep in mind. Silk can be washed by hand or machine washed on the delicate or hand wash cycle with a special silk detergent.
Please choose a gentle spin cycle to keep your silk in pristine condition. There is no need to dry clean silk pillowcases. To preserve the vibrancy of the colours, wash light and dark colours separately. Read on to find out just how easy silk care is.
Can I wash my Moonchild® silk items in the washing machine?
Machine wash cold (delicate or hand wash cycle, gentle spin) is safe for silk. Ideally, place your pillowcase inside a laundry bag. Use only a specially formulated silk detergent.
Can I use a dryer for silk?
As silk is sensitive to heat, we do not recommend tumble drying, as this may cause damage or shrinkage. Silk dries quickly. Lay wet silk clothing flat onto a clean, absorbent towel and roll it up in the towel to absorb excess moisture. Unroll and repeat using a second dry towel, then lay flat on a drying rack or dry towel.
How often should I wash my silk pillowcase?
Silk is naturally stain and dust repellent. For normal use, we recommend washing once weekly or fortnightly, depending on preference. Read on to find out why your average pillowcase might be the dirtiest item in your bedroom and how organic silk helps to prevent acne and inflammation.
Can I use soap or shampoo to wash my silk pillowcase?
If you love your Moonchild pieces and want to be able to enjoy them for many years, please don’t use shampoo or soap to wash silk. Even detergents for delicates might not be ideal, as wool and silk each have very different needs. The better you care for your silk, the longer it will return the favour with long-lasting shine and smoothness. We recommend a special silk detergent for extra brilliance.
The glass stopper lid of my silk detergent is stuck - how can I open it?
Don’t worry - applying gentle heat will cause the glass to expand and release the pressure, loosening the lid. Hold the bottle under the tap and allow warm water to run over the bottleneck for a few seconds. Alternatively, use a hairdryer on a gentle heat. Wait a second or two, then carefully twist the stopper out. The apothecary-style glass bottle is designed to be reused and repurposed after it is empty – it makes a great vase!
Shipping + Returns
Where do you ship to?
We ship worldwide with DHL Express. For deliveries outside the EU: Please note that, depending on the local regulations in force at your delivery address, your shipment may be subject to import tax and customs duties on receipt. Please check individual rates and free shipping margins for your destination.
How long is shipping time?
All our orders are processed within one day. Shipping takes one to two days (Mon-Fri) with our ultra-fast DHL Express worldwide delivery. 92% of our orders are received within 48h of purchase.
How can I track my order?
Type in your email here to find your tracking number. You will also receive an email with the tracking number once your order is processed. Please allow up to one working day (Mon-Fri) for the tracking to be updated by the carrier.
Can I return my order?
We offer a fourteen-day risk-free returns policy. Visit our returns centre for details.
What can I do if my order arrives damaged or my order is incorrect?
While we take every effort to ensure that your order reaches you in pristine condition, in the unlikely event that items arrive damaged or you experience any other issue with your order, please contact email@example.com and our team will be in touch as soon as possible. Please enclose a photo and remember to state your order number.
Can I cancel or modify my order?
Please understand that we cannot make any changes as our orders are processed automatically.
When will I receive my refund or exchange?
All exchanges and refunds are processed within two to five working days of receipt.