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cruelty-free Mulberry Silk quality designed in Germany

FAQ

Does A Moonchild Silk Pillowcases Fit My Memory Foam, Tempur Or Neck Pillow?

To find the right size for your favourite neck pillow - just measure the maximum scope and divide by two. That way you ensure to pay attention on heights and size. If needed, fold underneath on the inside.

Silk Pillows - How Much Momme Do They Have?

Our special organic silk has 19 momme. We choose the softest density to maximise beauty enhancing benefits. The thicker the silk, the less soft it will be. Did you know that conventional silk often contains a polyester blend to make it look shinier? Or that it is made heavier with chromium or barium because it is traded by weight?

What Is The Grade Of Moonchild Silk?

Moonchild uses only the best A+ grade satin silk, organically and ethically gained and woven under fair labour conditions in Italy.

Satin vs Silk - What's The Difference?

Sateen is a weave pattern that creates a silky-smooth feel, and lustrous sheen. But it could be made of any fabric, such as cotton or polyester. Only genuine silk is naturally anti-microbial, anti-fungal and keeps our hair and skin hydrated. A satin silk pillowcase provides all beauty benefits for our hair, skin and overall well-being. Read on how to spot the difference.

How Is Moonchild Silk Dyed?

All Moonchild colours are hand dyed in a certified sustainable and non-toxic way in Italy, Europe. That is how we ensure safe textiles since research suggests that conventional textile dyes and solvents, such as formaldehyde or chlorine bleach, might be highly toxic and potentially carcinogenic.

Sustainability

What Makes Moonchild Silk Organic, Fair And Sustainable?

Moonchild silk is organic, that means no pesticides, GMO's and chemical fertiliser are used for the Mulberry plantations. No toxic chemicals are used in the degumming or weaving process and silkworms are not harmed. This makes our silk ethical, fair, sustainable and organic. Read on in our peace silk article. Our production is nearly waste-free. If you re-use your shipping box and re-purpose your gift box, we achieve a no-plastic and no-waste approach together. The more organic we keep silk, the more we benefit from its skin-loving superpowers.

Why Should I Invest In Moonchild Products?

We follow a different approach for the creation process of our products which is the epitome of slow fashion: We invest thoughts and time to create a truly high-end and sustainable production. We develop our products from scratch challenging the status quo. We make high-end quality accessible by cutting out typical middleman markups and work with factories that produce for luxury brands thus providing identical quality at competitive costs. Read on about Moonchild. Luxury is found in the details: with truly organic silk and advanced tailoring that will pay off with long-lasting delight. We only use French Seams while most silk products on the market are tailored with simple T-Shirt Seams. Don't go for the cheapest, go for what works!

Where And How Do You Produce?

All our products are manufactured in Europe within the EU. The satin silk is woven and dyed in Italy. We work in manufacturers in Germany, Poland and Portugal and with seamstresses that produce for leading high-fashion brands, ensuring only the best quality craftsmanship and therefore long-lasting delight. We could not do it any other way.

How Do Your Suppliers Support Their Workers?

Our supplier ensures fair and safe working conditions along the whole supply chain: from the Mulberry plantation to the fabric. This includes that no child labour and no forced labour are involved in the production, safe work environments are established and all workers a paid fair and above living wage. We work closely with everyone along our transparent supply chain.

Where Do You Source Your Fabrics? Which Certifications Do They Have?

We source our certified organic silk directly in Italy to skip traditional industry mark-ups along the supply chain and be able to offer the highest quality at a competitive price point. All our fabrics fulfill the highest organic standards and certifications.

Silk Care

Silk Pillowcase - How To Wash?

Delicate silk can easily be washed by the delicate cycle and with a special silk detergent. There is no need to dry clean silk pillowcases. Silk dries quick. Avoid direct sunlight and dry rather laying on a towel than hanging. Read on in our article about silk care.

Silk Pillowcase - Wash In The Washing Machine?

Machine wash cold is safe for silk pillowcases. They are ideally placed within in a laundry bag and tumble dried low to not damage the gentle fibers.

Can I Use A Dryer For Silk Pillowcases?

We do not recommend a dryer for silk pillowcases. Silk is sensitive to heat and might shrink or get damaged.

How Often Shall I Wash My Silk Pillowcase?

As silk is naturally stain and dust repellent, there's no need to exchange a pillowcase too often. For normal use - a quick wash every week or every other week will do the job. Read on why your average pillowcase might be the dirtiest item in your bedroom and organic silk is ideal to prevent acne.

Can I Wash A Silk Pillowcase With Soap Or Shampoo?

Please refrain from using shampoo or soap for silk pillowcases. Even detergents for delicates might not be ideal, when they claim to be used for wool and silk as both have different needs. The better you care for your silk, the longer it will return the favour with long-lasting shine and smoothness. We recommend a Silk Detergent and an occasional hint of vinegar at the end of the washing cycle for that extra brilliance.

The Lid Of My Silk Wash Is Stuck - How To Open?

No worries, just add some heat to the glass to expand it a little and release pressure. Let warm water run over the bottle neck for a few seconds or heat it with a hair dryer. Twist the lid out carefully then. Reuse and repurpose your Apothecary bottle after you finished the product.

Shipping + Returns

Can I Return My Order?

You can return your order within 14 days risk-free.

What To Do If My Goods Arrive Damaged?

Drop us a line 24/7 at hej@moonchildsleep.com and our team makes sure to find a solution for any issue that might occur.

How To Track My Order?

We send you an email with your tracking once your order is processed.

Can I Cancel Or Modify My Order?

Please write us as long as your order is not yet processed to hej@moonchildsleep.com to let us know any changes.

How Long Until I Get My Refund Or Exchange?

All exchanges and refunds are processed within 2 to 5 working days.

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